Back to All Events

HFMA Region V Webinar: Creating an Internal Patient Financial Navigator Program-The Revenue Cycle Leads the Effort

Day Egusquiza brings over 38 years’ experience in health care reimbursement, hospital business office operations (20 years in an Idaho hospital), contracting and compliance implementation.  Additionally, her experience includes eight years as a Director of a Physician Medical Management billing service which included completing an integrated business office between a hospital and a large multi- specialty physician clinic. While working with the practices and the hospital, her role as reimbursement educator involved working closely on Patient Status –for all payers.  She has been an entrepreneur in hospital and physician practice accounts receivable management and a leader in redesigning numerous organizations.  Her work includes providing guidance as a compliance & reimbursement educator while providing operational insight on the revenue cycle impacts of RAC/Medicare Recovery Audit Contractors. Ms. Egusquiza is a nationally recognized speaker on continuous quality improvement (CQI), benchmarking, redesigning, reimbursement systems and implementing an operational focus of compliance- both in hospitals and practices.  She has been on the AAHAM National Advisory Council, HFMA National Advisory Council, is a past President of the Idaho HFMA Chapter & recently received the Lifetime Achievement Award.  In addition, she was the AICPA Healthcare conference chair for 8 years and scored in the highest rating for each year she has been a presenter at ANI.
Learn how you can create a three-legged approach: Community Outreach, Employer Outreach, and an Internal Navigator Library – whether you have a Centralized Business Office/PFS or not. Be the ‘translator’ for the community – teaching Medicare 101… Be the translator for the employer – teach how to read their own EOB, and the impacts of out-of-networks.  Be the translator by having an in-house navigator with all the employer info – so no patient is lost when they have an unexpected healthcare bill.  Be creative – be the leaders and trainers for your community.